Privacy Policy Statement

1. INTRODUCTION

For Sneaker Heads (FSH) (“we”, “us”, “our”, or “the Company”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you interact with our website, services, platforms, and business operations.
This Privacy Policy has been prepared in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African privacy laws.
By using our website, booking our services, communicating with us, or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy

2. BUSINESS DETAILS

Business Name: For Sneaker Heads (FSH)
Business Address: 21 Stinkwood Lane, Riverwood Eco Estate, East London, Eastern Cape 5208
Website: www.forsneakerheads.co.za
Contact Number: 078 820 0025
Email: info@forsneakerheads.co.za

3. PERSONAL INFORMATION WE COLLECT

We may collect and process the following personal information:

Customer Information

• Full name
• Contact details
• Email address
• Telephone number
• Physical address
• Delivery or collection address

Booking Information

• Sneaker cleaning preferences
• Service package selected
• Booking date and time
• Customer instructions
• Special requests

Payment Information

Where applicable:

• Payment confirmation details
• Transaction references
• Billing information

FSH does not store full banking card details. Payment processing is handled through secure third-party payment providers.

Website Information

We may collect:

• IP address
• Browser information
• Device information
• Website usage information
• Cookies and analytics data

4. HOW WE COLLECT PERSONAL INFORMATION
We collect information through:

• Website bookings
• Online inquiry forms
• WhatsApp communication
• Telephone communication
• Email communication
• Social media platforms
• Customer registrations
• In-person interactions

5. PURPOSE OF COLLECTING PERSONAL INFORMATION
FSH collects personal information for legitimate business purposes, including:
Service Delivery
To:

• Process sneaker cleaning bookings
• Collect and return sneakers
• Communicate booking updates
• Provide customer support
• Manage customer relationships

Business Administration
To:

• Process payments
• Maintain business records
• Improve customer experience
• Manage complaints and queries

Marketing
With your consent, we may use your information to:

• Send promotional offers
• Share new services
• Provide business updates
• Conduct customer surveys

You may unsubscribe from marketing communication at any time.

6. PROCESSING OF SNEAKER IMAGES
As part of our service, FSH may take photographs of sneakers before and after cleaning for:

• Quality control
• Customer records
• Marketing purposes
• Social media content

FSH will not publish identifiable customer information without permission.
Where images are used publicly, reasonable efforts will be made to protect customer privacy.

7. SHARING OF PERSONAL INFORMATION

FSH will not sell, rent, or trade your personal information.
We may share information only where necessary with trusted third parties, including:
Service Providers

Examples:

• Payment providers
• Courier partners
• Website hosting providers
• CRM providers
• Digital marketing platforms

These providers are required to process information responsibly and securely.
Legal Requirements

We may disclose information where required:

• By law
• By regulatory authorities
• To protect our legal rights

8. SECURITY OF PERSONAL INFORMATION
FSH takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Disclosure
• Destruction
• Security measures may include:
• Secure website hosting
• Password protection
• Restricted access
• Secure payment systems
• Data management controls

However, no electronic transmission or storage method can be guaranteed to be completely secure.

9. RETENTION OF INFORMATION

FSH will retain personal information only for as long as reasonably necessary for:

• Providing services
• Maintaining business records
• Legal compliance
• Resolving disputes
• Business administration

When information is no longer required, it will be securely deleted or destroyed.

10. COOKIES

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse website traffic
• Improve customer experience
• Support marketing activities

You may adjust your browser settings to disable cookies. However, some website features may not function correctly.

11. CUSTOMER RIGHTS UNDER POPIA

You have the right to:
Access Information
Request access to personal information held by FSH.
Correction
Request correction of inaccurate information.
Deletion
Request deletion of information where legally permissible.
Objection
Object to certain processing activities.
Withdrawal of Consent
Withdraw consent where processing relies on consent.
Requests should be submitted using the contact details provided below.

12. MARKETING COMMUNICATIONS

Customers may receive marketing communication from FSH where:

• They have provided consent; or
• They are existing customers and communication relates to similar services.
  Customers may opt out at any time.

13. CHILDREN’S INFORMATION

FSH does not intentionally collect personal information from children under the age of 18 without appropriate consent.
If information is collected unintentionally, we will take reasonable steps to delete such information.

14. THIRD-PARTY LINKS

Our website may contain links to third-party websites.
FSH is not responsible for the privacy practices, content, or security of third-party websites.
Customers should review third-party privacy policies separately.

15. CHANGES TO THIS PRIVACY POLICY

FSH reserves the right to update this Privacy Policy from time to time.
Updated versions will be published on our website with the effective date.

16. CONTACT INFORMATION

For questions, complaints, or requests regarding your personal information:
For Sneaker Heads (FSH)
Email: info@forsneakerheads.co.za
Phone: 078 820 0025
Address: 21 Stinkwood Lane, Riverwood Eco Estate, East London 5208

17. CUSTOMER ACKNOWLEDGEMENT

By using FSH services, you acknowledge that:

• You have read this Privacy Policy
• You understand how your information is processed
• You consent to the lawful processing of your personal information for service delivery purposes